Privacy Policy

Welcome to Open Limo ("we," "us," or "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, mobile applications, and related services (collectively, the "Service").

This policy applies to users and customers in the United States, Canada, the European Union, and the United Kingdom. By using our Service, you acknowledge that you have read and understood this Privacy Policy.

Data Controller: Limolabs LLC (d/b/a Open Limo), 603 N Rainbow Dr, Hollywood, FL 33021

Information You Provide Directly

When you create an account, request a demo, submit a contact form, or use our Service, we may collect:

• Name and contact information (email address, phone number)
• Company name and business details
• Fleet size and operational information
• Account credentials (email and password)
• Billing and payment information (processed by third-party payment providers)
• Any other information you choose to provide through forms or communications

Information Collected Automatically

When you access our Service, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and referring URL
• Date and time of access
• Device identifiers

Information from Forms

Our Service includes several forms that collect personal information:

• Contact form: name, email, company name, fleet size, and optional message
• Request Demo form: name, email, company name, fleet size, and optional message
• Sign Up form: company name, email, and fleet size

We use the information we collect for the following purposes:

• Provide and maintain the Service: operate our platform, process transactions, and manage your account
• Process demo requests: respond to inquiries and schedule product demonstrations
• Communicate with you: send service-related notifications, updates, and marketing communications (with your consent where required)
• Improve the platform: analyze usage patterns to enhance features, performance, and user experience
• Customer support: respond to your questions, troubleshoot issues, and provide technical assistance
• Legal compliance: comply with applicable laws, regulations, and legal processes
• Security: detect, prevent, and address fraud, abuse, and security issues

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on the following legal grounds:

• Consent: where you have given us explicit consent to process your data for specific purposes (e.g., marketing communications)
• Contract performance: where processing is necessary to perform our contract with you or to take pre-contractual steps at your request (e.g., providing the Service, processing your account)
• Legitimate interests: where processing is necessary for our legitimate business interests, such as improving our Service, preventing fraud, and ensuring security, provided these interests are not overridden by your rights
• Legal obligation: where processing is necessary to comply with a legal obligation to which we are subject

You may withdraw your consent at any time by contacting us at info@open.limo.

We do not sell, rent, or trade your personal information to third parties. We may share your information with the following categories of service providers who assist us in operating our business:

• Hosting and infrastructure providers: to host and deliver the Service
• Email service providers: to send transactional and marketing communications
• Payment processor: Stripe, to process payments securely
• Helpdesk provider: Front, to manage and respond to form submissions and support inquiries
• Spam prevention: Google reCAPTCHA, to protect our forms from automated abuse. Google may collect IP address and browser data when you interact with reCAPTCHA. See Google's Privacy Policy

All third-party service providers are contractually obligated to protect your information and may only use it for the purposes we specify.

We may also disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.

Your information may be transferred to and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.

If you are located in the EEA or UK, we ensure that any transfer of your personal data to countries outside the EEA/UK is protected by appropriate safeguards, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• The UK International Data Transfer Agreement or Addendum, as applicable
• Any other valid transfer mechanism under applicable data protection law

You may request a copy of the safeguards we use by contacting us at info@open.limo.

We retain your personal information for as long as your account is active or as needed to provide you with the Service. After account closure, we may retain certain information for a reasonable period to:

• Comply with legal obligations (e.g., tax and accounting requirements)
• Resolve disputes and enforce our agreements
• Prevent fraud and abuse

You may request deletion of your personal data at any time by contacting us at info@open.limo. We will respond to your request within the timeframe required by applicable law.

Depending on your location, you may have specific rights regarding your personal information. Below we outline the rights available under each applicable jurisdiction.

European Union and United Kingdom (GDPR / UK GDPR)

If you are located in the EEA or UK, you have the following rights:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your personal data ("right to be forgotten")
• Right to restriction: request that we restrict processing of your data in certain circumstances
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests or for direct marketing
• Right to lodge a complaint: file a complaint with your local data protection supervisory authority

California, United States (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act and the California Privacy Rights Act:

• Right to know: request information about the categories and specific pieces of personal information we have collected about you
• Right to delete: request deletion of your personal information
• Right to correct: request correction of inaccurate personal information
• Right to opt-out of sale: we do not sell your personal information; however, you have the right to opt out if this ever changes
• Right to non-discrimination: we will not discriminate against you for exercising your privacy rights

Canada (PIPEDA)

If you are a Canadian resident, you have the following rights under the Personal Information Protection and Electronic Documents Act:

• Right to access: request access to the personal information we hold about you
• Right to correction: request correction of your personal information
• Right to withdraw consent: withdraw consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions
• Right to complain: file a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at info@open.limo. We will respond within the timeframe required by applicable law (generally 30 days for GDPR/UK GDPR, 45 days for CCPA/CPRA).

Our Service currently uses minimal tracking technologies:

• localStorage: we use browser localStorage to save your theme preference (light/dark mode). This data stays on your device and is not transmitted to our servers.
• Google Fonts: our website loads fonts from Google Fonts, which may result in your browser making requests to Google's servers. Google may collect certain technical data (such as your IP address) through this process. Please refer to Google's Privacy Policy for more information.

We do not currently use analytics cookies, advertising cookies, or other third-party tracking scripts. If this changes in the future, we will update this policy and, where required, obtain your consent.

Our Service is not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 16, please contact us at info@open.limo.

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication mechanisms
• Regular security assessments and monitoring
• Employee training on data protection practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining appropriate safeguards.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or through a prominent notice on our Service
• Where required by law, obtain your consent to any material changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@open.limo
• Mail: Limolabs LLC, 603 N Rainbow Dr, Hollywood, FL 33021

For EU/UK residents, if you are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.

For Canadian residents, you may file a complaint with the Office of the Privacy Commissioner of Canada.