Resources for Evaluating and Operating Open Limo.
Find operational guidance, plan your move to Open Limo, review security details, and follow product updates. Start in the Help Center for step-by-step setup and daily workflows.
Operational Help Center
Public Backoffice and Studio guidance for administrators, dispatchers, and finance teams. Search by workflow, role, or product.
Migration Planning
Review your source data, validate rates and configuration, and prepare your team before choosing a go-live date.
Release Notes
Explore the September 18 roundup: Backoffice, Studio 4.2.0, Driver App for iOS, and Customer App for Web.
Security
AWS us-east-1, multi-AZ. Stripe tokenization, no card numbers handled by Open Limo. HTTPS on the public site. SOC 2 Type II remains on the roadmap.
Connect · Draft Spec
Versioned REST endpoints, signed webhooks, and idempotency keys are in private beta. The API and documentation are planned to be free and public at launch; email us to request the draft specification.
Plan the Move Around Your Operation.
Your current system, data, and team workflows shape the transition. Work through these steps with the Open Limo team before agreeing on scope and timing.
1. Review Your Source Data
Identify the customer records, future reservations, fleet details, and trip history you need. Review available exports with the team to confirm what can transfer and what needs preparation.
2. Validate Your Setup and Rates
Check company settings, vehicles, service types, account terms, and rate rules. Compare representative quotes and bookings with your expected results before using the setup for live work.
3. Prepare Your Team for Go-Live
Walk through reservation, dispatch, chauffeur, and billing tasks with the people who use them. Discuss training, outstanding bookings, and a suitable transition window with the team.
Security Information for Your Review.
Review hosting, payment handling, transport security, and the current status of third-party assurance. Contact the team for information your review requires.
Hosting · AWS us-east-1
Multi-AZ deployment in Northern Virginia. Daily encrypted backups. Disaster recovery runbook tested quarterly.
Payments · Stripe
Cards are tokenized at the edge by Stripe (PCI DSS Level 1). Card numbers never touch our servers — only tokens. Refunds and chargebacks managed via Stripe.
Transport · HTTPS
The public Open Limo site uses HTTPS and sends an apex-only HSTS policy. The policy deliberately does not include subdomains and is not submitted for preload.
Data Residency
Currently US-only (us-east-1). EU residency on the roadmap once we have EU customers asking for it. DPA available for EU/UK on request.
SOC 2 Type II
SOC 2 Type II is on the roadmap. An audit report is not currently available.
Security at Open Limo
A platform-wide overview of how customer data is hosted, encrypted, separated between customers, monitored and handled. Read the security page →
Security Questions and Reports
Request security information or report a concern by emailing info@open.limo. The team will route your message to the appropriate person.
Product Updates and Previews.
Plain-language updates for operators, dispatchers, finance teams, and chauffeurs.
Driver App 1.5.4: keep the active ride in focus
Driver App booking, passengers, and documents
Clearer partner work, pricing, and booking
More flexible daily operations
Faster search and clearer controls
Can’t Find What You Need?
Email info@open.limo with your workflow question, or book a demo to discuss how Open Limo fits your operation.