More Flexible Daily Operations, From Dispatch to Payments
This release gives dispatchers more control over the views they use every day, makes payment requests clearer for customers, and strengthens affiliate and partner-trip workflows.
- Dispatch
- Affiliates
- Payments
- Chauffeur App
Shape Dispatch Around the Way Your Team Works
Teams can spend less time rebuilding the same filters and more time working the trips that need attention.
Custom Dispatch views
Save filter combinations as named views, arrange them in the order that works for your team, and use colors and icons to make them easy to scan. A preferred view can open by default, while recent searches remain close at hand.
Quotes stay visible
Quotes now have their own count in Dispatch, helping teams distinguish potential work from active reservations at a glance.
Ride history where customer conversations happen
Passenger and account profiles now include ride history with booking details and route maps, so staff can answer questions without leaving the customer record.
A Clearer View of Partner Work and Money
Affiliate work is easier to manage from acceptance through settlement, with fewer handoffs between screens.
Affiliate finance in one view
Review receivables, payables, net position, invoices, settlements, and the pricing snapshot for partner work from a connected finance view.
Affiliate management in one place
Affiliate details and day-to-day management now live together in Open Limo. Connection changes are handled more safely, with clearer protection against switching an active integration by mistake.
Received trips keep their context
Trips received from partner operators now follow the standard booking workflow while preserving partner, stop, service, payment, and driver details. Eligible trips can also be forwarded to another partner without losing that context.
More dependable trips sent through GNet
Trips are validated before they are sent. If a downstream partner rejects a trip, the result is shown clearly instead of appearing successful, and ongoing status and location updates are more reliable.
Clearer Requests for Customers, Safer Choices for Staff
A more transparent payment-method request
Payment links open to the requested action, explain that adding a method does not charge it immediately, and ask customers whether to save it to their profile or use it only for the trip. Privacy safeguards before verification, error messages, and mobile code entry are clearer too.
Unavailable saved methods are explained
A saved card tied to an old or inactive payment setup remains visible for reference, but is marked unavailable so it cannot be selected for a new booking.
Card entry follows your configured provider
When staff collect a card, Open Limo now follows the payment provider configured for that operation.
Fewer Dead Ends in Common Workflows
Actionable duplicate recovery
When a passenger, affiliate, employee, guest, or customer sign-up matches an existing record, Open Limo provides a clearer path to resolve it instead of leaving the user at a generic error.
Stable quote editing across time zones
Editing a quote preserves the intended pickup instant across time zones, and a tip-only change no longer shifts the pricing context.
Payment emails appear only when needed
Booking confirmation emails now show the early payment-method action only when the trip actually requires it.
Better Collection and Trip-Progress Updates
The August 7 and August 10 iPhone updates focused on the work drivers handle during an active trip.
Collect from an eligible saved card
Drivers can charge an eligible card already saved to the reservation when payment is due.
Improved Live Activities and nudges
Trip progress is easier to follow from Live Activities, with better-timed reminders for the next ride action.
More reliable ride actions
Ride actions now recover more reliably when the app returns from the background or is reopened during a trip.
A Simpler Way to Explore and Get Started
Updated booking demo
The public booking-widget demo now uses the current production booking experience, making it easier to explore the customer flow.
One signup path
Contact Sales, demo, and free-account requests now use one streamlined signup flow.