Do I have to move my site?
No. We take over the server you have. We need administrator access on the server, and our guarantees cover what we install. If you ever want to move to our platform, migration is free.
Can my web agency keep working on the site?
Yes. You and your agency keep admin access through single sign-on, with no shared passwords. New plugins go through us and are usually live the same day. Agencies get a partner price at five sites.
What about my booking widget?
Your reservation widget from Limo Anywhere, FastTrack or your software vendor keeps working exactly as it is. We check that it loads and renders and tell you before your customers notice. The booking and payment flow stays with your vendor.
Do I need to change nameservers?
No. Two DNS records point your domain at us, and nothing about your email changes. With delegate access at your registrar we make the change for you.
I am on shared hosting with no server access.
Lite covers that at $49 a month: updates, virtual patching, malware scans and backups through our plugin, with no server changes.
What happens when something goes wrong?
Protected and above include incident response. We isolate the site, clean it, restore from backup if needed, and tell you what happened in plain language.
Will updates break my site?
Every update runs on a copy of your site first. We compare screenshots and run checks, including your booking widget, before promoting it. If anything looks wrong, it rolls back automatically.
Where is my site hosted?
On our platform on AWS in the United States. Backups are stored in a separate account and cannot be altered, even by someone with full access to the site.