Work the Needs Attention queue

Treat Needs Attention as a triage queue, not a status to clear mechanically.

1. Prioritize by time sensitivity and operational impact.
2. Open the reservation and identify the condition behind the attention indicator.
3. Confirm the relevant assignment, timing, route, and communication history.
4. Resolve the underlying issue using the appropriate workflow.
5. Verify the indicator changes only after the reservation is corrected.

If an item remains after the underlying issue is resolved, refresh the view and capture the topic, reservation reference, and non-sensitive error text for the approved escalation process. Do not include passwords, tokens, or payment card data.