Open Dispatch for the current operational picture. The board brings reservations, timing, assignments, status, and attention indicators into one place.
Work deliberately
- Confirm the date or time window you are viewing.
- Apply only the filters needed for the current task.
- Open the reservation and confirm its passenger, time, and route context before changing it.
- Review current driver, vehicle, and status before assigning or advancing work.
- Clear filters when finished so hidden work is not mistaken for missing work.
A customized view changes what you see, not the underlying reservation. When something appears absent, first check the date, active filters, and view before recreating it.
Find a reservation
Use the search bar to enter a name or reference, or choose a field under Filter by…. Applied filters appear as chips. Select an editable chip to change it, or use its × to remove it. Filters set through All filters may need to be edited there.
For a partner’s booking number, choose Affiliate Ref, enter the full reference with its punctuation, then select the offered reference. Review the resulting affiliate ref chip. This keeps the partner’s reference separate from your own confirmation number.
Recent search restores a previous query, including its filters. Check the restored date and other chips before treating the results as today’s work. Removing an entry from Recent search removes the saved search, not a reservation.
Keep context while reviewing the board
The confirmation and pickup-time columns stay visible as you scroll the grid horizontally. On affiliate trips, the reference badge beside the confirmation number can be copied for partner follow-up. Open the reservation to review both references and the affiliate details.
An affiliate price-difference indicator calls for a review of the booking’s affiliate charges. It does not by itself tell you whether the trip is complete or a payment has been made. Continue with Farm out work to affiliates for that workflow.