- Confirm the customer, partner, or driver and the period being reviewed.
- Record the current filters, currency, and report scope.
- Trace the total to its contributing invoice, payout, settlement, or trip records.
- Review recent payment, refund, credit, or adjustment history.
- Confirm another user did not make a newer change.
Check the matching case
- Affiliate amount differs: Open the booking’s Settlement → Payables and compare Agreed, Affiliate says, grouped charges, and revision history. Different currencies are not directly comparable. If a newer price arrives, review the refreshed amount before accepting it; a recorded dispute must be cleared before acceptance is available.
- Partner trip cannot enter a settlement: Check its payout basis. Not agreed or an unclassified close holds the trip back. Nothing owed can be included as a zero line; it is a distinct outcome, not a way to bypass an unresolved price.
- Driver payout is lower than expected: Compare the contributing trips with the expected period. A missing or deleted quote is skipped so the rest of the period can calculate; that skip does not add a visible missing-quote list.
- Refund is hard to reconcile: Open its detail in Billing → Reports → Card-charge log. Transaction lifecycle includes the original charge when available. Check the refund’s status before treating it as completed.
- Amounts appear in different currencies: Compare each document or transaction’s currency and any report currency selection. New documents start with the company currency; existing records can carry their own currency.
Do not create an offsetting transaction until the source of the difference is understood. If escalation is needed, record the topic ID and non-sensitive record references; never include full card data or credentials.