Create passengers and import phone contacts

Create passenger records while preparing a booking, or use the passenger tools available to your role under Operations → Manage Business.

Availability: This guide describes the Driver App preview documented on September 19, 2026. These changes have not yet been released through the App Store or Google Play. Controls and permissions vary by version and role.

Select an existing person or create one

Search for the main passenger, booker, or an additional passenger. Check the person’s name and contact details before selecting a result.

Create New Passenger remains available even when the search has results. Use it when the person you need is missing. You do not need to change the search to produce an empty list first.

Choose Manual Entry to enter the details yourself, or Import Contact to start from a contact on your phone. Review all required fields before creating the record. Importing a contact fills a form for your review; it does not immediately create a passenger.

Import and confirm contact details

1. Choose Import Contact and select the intended contact. Allow the contact access requested by the phone, or continue with manual entry.
2. Check the imported name, phone number, and email. Correct any outdated information.
3. Review any imported Home and Business addresses. A phone’s Work address is used for the Business address entry.
4. For each address you want to save, select the correct location from the address matches. You can edit the search or remove an address you do not want to include.
5. Resolve or remove incomplete addresses before submitting. If the company’s address categories cannot be loaded, retry the lookup or remove the optional addresses and continue with the person’s details.
6. Create the passenger after reviewing the complete form.

Text copied from a contact is not enough to confirm a saved location. Check the matched street, city, and map location, especially when the same street name exists in several places. Confirmed addresses become saved passenger addresses that can be selected for future bookings.

The address selections remain with the creation form while you correct details or resolve a duplicate. You can also import and review addresses when creating a person through the authorized Manage Business → Passengers workflow.

When a duplicate is found

The app may report that an email or phone number already belongs to a passenger. Read the matches and choose the appropriate action:

• Use existing selects the person already on file. It does not create another record or replace that person’s saved information with the imported contact.
• Edit details returns to the form so you can correct a mistyped email, phone number, or name.
• Create a separate person is for a different person who intentionally shares those contact details. Review the identity before using this option.

Do not create a separate person merely to get past a duplicate warning. If you cannot identify the right record, ask the office to check it.

Add other people traveling

Use the additional-passenger selector to name other travelers. Search for an existing person or create one, then review the selected names. Remove anyone who is no longer traveling.

The main passenger cannot also be listed as an additional passenger. Increase the total passenger count when necessary so it includes every named traveler. Confirm the vehicle has enough capacity before saving the booking.

If a creation is interrupted

Wait for the current creation to finish. If the result is unclear, search the passenger list before creating another record. Give the office the relevant error and the person’s identifying details through your normal private support channel.