Open Limo PlatformReservations · Dispatch · Billing
For new operators

Getting Started with OpenLimo.

From your first sign-in to your first booking. Follow these nine steps to connect your business, fleet, customers, pricing, and drivers.

Before you begin

Start small. Prove the full journey.

Set up one company, one vehicle, one driver, and one customer first. Complete a test booking before adding the rest of your operation. Use a training tenant if one has been provided.

Have your business details, office address, fleet and driver information, customer billing arrangements, and agreed rates ready. You will also need administrator access and a driver’s phone.

If you operate several tenants, repeat this checklist for each one. Settings and records belong to the tenant you are working in.

Where you will work

Back Office
Your company, team, fleet, customers, bookings, and billing.
Studio
Your rates, pricing rules, zones, and quote checks.
Driver App · iOS & Android
Your drivers’ sign-in, vehicle selection, duty status, and trips.

Owner-operators with Tenant Admin access can also use Manage Business in the Driver App. This guide uses Back Office and Studio for the main setup journey.

Your setup journey

One step at a time.

Follow the order below, or open a step to check an existing setup. Pricing comes before accounts because each customer account needs an active rate plan.

  1. Backoffice

    Tenant access

    Sign in to the correct business and give your team access.

  2. Backoffice

    Company setup

    Set company details, offices, currency, units, and time zone.

  3. Backoffice

    Vehicle setup

    Prepare vehicle types and add the vehicles you will dispatch.

  4. Backoffice

    Driver setup

    Create driver records and prepare each driver’s sign-in.

  5. Studio

    Pricing setup

    Set rates in Studio and check representative quotes.

  6. Backoffice

    Account setup

    Add customer accounts and their billing arrangements.

  7. Backoffice

    Individual setup

    Add passengers and bookers, then connect them to accounts.

  8. Driver App

    Driver App setup

    Sign in, allow permissions, select a vehicle, and go on duty.

  9. Backoffice

    Your first booking

    Verify a booking from pricing through dispatch and the Driver App.

Ready to operate

Check the whole trip.

You are ready when the intended customer receives the right price, Dispatch can assign the right driver and vehicle, the driver sees the trip, and updates return to Back Office.

The final step includes a launch checklist and common fixes. Keep your first test controlled: bookings can send notifications and pricing changes can affect live quotes.

Need a hand?

If you cannot sign in, see the right tenant, or find a required setup screen, ask your company administrator or contact OpenLimo Support. Describe which step you reached and the message you see.

You can return to this guide from the Help Center at any time.